FAQ

1. How long does shipping take to the USA?
We process orders within 1-3 business days. Shipping times vary by item size:

  • Small Items (Throw Pillows): 5-10 business days via standard parcel carriers (UPS/FedEx/USPS)

  • Large Items (Sofa Cushions, Carpets): 7-14 business days via freight carriers

You will receive a tracking number via email once your order ships. Delivery times are estimates and may be affected by weather, carrier issues, or incorrect addresses.

2. What are your shipping costs?
Shipping costs are calculated at checkout based on your delivery address and package weight. Large carpets may have higher shipping costs. We offer free standard shipping on orders over [e.g., $75] within the contiguous USA.

3. Do you ship outside the contiguous USA?
We currently ship to addresses within the contiguous 48 United States. Shipping to Alaska and Hawaii is available for an additional fee; please contact us for a quote before ordering.

4. What are throw pillows?
Throw pillows (also called accent pillows or decorative pillows) are small, decorative pillows used on sofas, chairs, and beds to add color, texture, and style. They typically include:

  • Outer Cover: Made from various fabrics (cotton, linen, velvet, polyester, faux fur, knit)

  • Insert/Stuffing: Polyester fiberfill, down, feather, or foam core (sold separately or included)

  • Closure: Zipper, envelope closure, or sewn shut

Common Sizes: 12"x12", 14"x14", 16"x16", 18"x18", 20"x20", 12"x20" (lumbar), 24"x24"

5. What are sofa cushions?
Sofa cushions are the padded seat and back cushions for sofas, chairs, and sectionals. Types include:

  • Seat Cushions: Bottom cushions that bear the most weight

  • Back Cushions: Lumbar support cushions, often loose or attached

  • Toss Cushions: Decorative cushions for sofas (similar to throw pillows)

Cushion Fill Materials:

  • Foam: High-resiliency foam, memory foam, polyurethane foam

  • Fiberfill: Polyester fiber, down alternative

  • Down/Feather: Soft, luxurious, requires fluffing

  • Spring-Down: Coil springs wrapped in down/feather layers

6. What types of carpets do you offer?



Type Material Best For Features
Area Rugs Wool, synthetic (polyester, polypropylene), cotton, jute Living rooms, bedrooms, dining rooms Various sizes, patterns, pile heights
Shag Rugs Synthetic, wool Bedrooms, cozy spaces Long pile, soft, textured
Flat-Weave Rugs Wool, cotton, synthetic High-traffic areas, dining rooms Low pile, durable, easy to clean
Outdoor Rugs Polypropylene, synthetic Patios, decks, porches Weather-resistant, fade-resistant, easy-clean
Natural Fiber Rugs Jute, sisal, seagrass Natural/organic decor Textured, eco-friendly, less soft
Wool Rugs 100% wool Luxury, durability Soft, durable, stain-resistant

Carpet Sizes: 2'x3', 3'x5', 4'x6', 5'x8', 6'x9', 8'x10', 9'x12', runners (2'x6', 2'x8', 3'x10')

7. How do I choose the right throw pillows?
Consider your space and style:

  • Size: Mix and match sizes (e.g., two 18" pillows flanking a 20" lumbar)

  • Shape: Square, rectangular (lumbar), round, bolster

  • Fabric: Match or contrast with your sofa/upholstery

  • Fill: Choose based on desired firmness (down is soft, foam is firm)

  • Care: Check if covers are removable and washable

  • Quantity: Odd numbers (3,5) often look best; balance on each side of sofa

8. How do I choose the right carpet?
Consider your room and needs:

  • Size: Measure your space. Rule of thumb: front legs of furniture should be on the rug for living rooms; rug should extend 18-24" beyond table edges for dining rooms.

  • Material: Wool for durability/softness; synthetic for easy care/stain resistance; natural fibers for texture (but less soft).

  • Pile Height: Low pile for high-traffic/dining areas; high pile (shag) for cozy bedrooms.

  • Pattern/Color: Solid for versatility; pattern to hide stains and add interest.

  • Backing: Check for non-slip backing or plan to use a rug pad.

  • Pad: We strongly recommend using a rug pad under all carpets for safety, comfort, and longevity.

9. How do I care for my throw pillows and sofa cushions?

  • Removable Covers: Machine wash on gentle cycle with cold water (check label). Air dry or tumble dry low. Do not use fabric softener (reduces absorbency of fabric and can damage fibers).

  • Non-Removable: Spot clean with mild detergent and damp cloth. Professional cleaning recommended.

  • Fluffing: Fluff down and fiberfill pillows regularly to maintain shape.

  • Rotating: Rotate cushions regularly for even wear.

  • Sunlight: Avoid prolonged direct sunlight to prevent fading.

10. How do I care for my carpet?

  • Vacuuming: Vacuum regularly (at least weekly) to prevent dirt from grinding into fibers. Use a vacuum with adjustable height for different pile types.

  • Spot Cleaning: Blot spills immediately with a clean, dry cloth. Do not rub (spreads stain). Use a mild carpet cleaner or solution of water and white vinegar. Test in inconspicuous area first.

  • Deep Cleaning: Professional steam cleaning recommended every 12-18 months.

  • Rotation: Rotate your rug every 6-12 months for even wear and fading.

  • Padding: Always use a rug pad to prevent slipping, protect floors, and extend rug life.

  • Sunlight: Protect from prolonged direct sunlight to prevent fading.

11. What is a rug pad and why do I need one?
A rug pad is a layer placed under a carpet to:

  • Prevent slipping: Keeps rug in place, reducing tripping hazard

  • Protect floors: Prevents scratches and damage from rug backing

  • Extend rug life: Reduces wear and friction

  • Add cushion: Makes rug feel softer underfoot

  • Improve insulation: Adds thermal and sound insulation

12. What payment methods do you accept?
We accept all major credit/debit cards (Visa, Mastercard, American Express, Discover), PayPal, and other secure digital payment methods.