Return & Exchange Policy

We want you to be completely satisfied with your home decor purchases. Due to the nature of these products, please review this policy carefully.

1. Return & Exchange Window
We accept returns or exchanges within 30 days of delivery for items in new, unused condition, and in their original, undamaged packaging with all tags and protective materials intact.

2. Non-Returnable Items & Conditions
The following items and situations are not eligible for return or exchange:

  • Used Items: Any throw pillow, sofa cushion, or carpet that has been used, shows signs of wear, has been washed, or has been exposed to pets/smoke.

  • Hygiene Items: Pillows and cushions that have been removed from their protective packaging.

  • Custom or Special Order Items: Products ordered in specific fabrics, sizes, or configurations.

  • Final Sale Items: Products marked "Final Sale," "Clearance," "Open Box," or "As-Is."

  • Missing/Damaged Packaging: Items cannot be returned if original packaging is not intact.

  • Items damaged due to customer misuse, pets, or accidents.

3. Return Process & Fees

  • To Initiate: Contact our customer service within 30 days to request a Return Merchandise Authorization (RMA) number. Returns without an RMA will not be accepted.

  • Packaging: Items must be returned in their original, undamaged manufacturer's packaging with all protective materials and tags. Carpets must be rolled (not folded) for return shipping.

  • Shipping & Costs: The customer is responsible for all return shipping costs. For large items like carpets, these costs can be significant. We recommend a trackable, insured service.

  • Restocking Fee: A 15% restocking fee may be deducted from your refund for accepted returns of large items (carpets) to cover processing and inspection.

  • Refunds: Issued to the original payment method within 10 business days after we receive and inspect the return. Original shipping fees are non-refundable.

4. Exchanges
For the quickest exchange, we recommend returning your original item. Once the return is approved, you can place a new order for the desired item.

5. Damaged or Defective Items
Inspect your shipment immediately upon delivery. If you receive an item that is damaged or defective straight out of its packaging, contact us within 48 hours of delivery. Provide clear photos or videos showing the issue and the packaging. We will arrange a replacement, part shipment, or refund as appropriate.

6. Color & Material Variations
Please note that due to differences in monitor settings, lighting, and natural variations in materials (fabric dye lots, carpet fibers), actual colors and textures may vary slightly from product images. These minor variations are not considered defects.

7. Returns from Alaska/Hawaii
Returns from Alaska and Hawaii may be subject to additional shipping costs and restrictions. Please contact us before initiating a return from these locations.